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How
do I get my tracking number?
The tracking numbers for each days shipped orders are automatically
emailed after 6:30pm Pacific Standard Time. Alternatively,
you can call us at 1-800-416-3961 or email us at sales@Computertablesrus.com
and we will get you your tracking numbers..
What
do I do if an item is received damaged?
If the item appears to have obvious damaged , immediately
tell the driver you do not want to receive this package
or call us, please ask to submit a damaged shipment claim.
If the damaged package was left or someone else signed for
it, there is a grace period of around 3 days to file the
damage claim. If a package looks suspiciously damaged,
you can tell the driver to wait and open it to make sure
the contents are not damaged and then if they are refuse
the package claiming the damage. If the item appears to
be damaged straight from the manufacturer, immediately call
Computertablesrus.com customer service at 1-800-416-3961
What
do I do if an item is missing from my order?
Check the amount of tracking numbers you should have received.
Verify you have received all boxes and checked all packing
material for small items. If you are still missing
an item(s), call Computertablesrus.com customer service at 1-800-416-3961.
Does
Computertablesrus.com deliver to an APO or FPO?
Yes, we deliver to APO/FPO. APO/FPO orders are shipped by
the United States Postal Service and takes one to two business
days to process and on average five to ten working days
to arrive. However, Computertablesrus.com cannot control
delivery time. For APO/FPO orders, this may take 2-4
weeks at times. Occassionaly our products are to large to
be shipped to an APO/FPO address.
Why
was my order sent in multiple boxes when it could have all
fit in one?
Computertablesrus.com packages the items according to safety for
your items, weight, and size. The most common reason
multiple boxes are used is due to multiple warehouse locations.
Obviously if the items are stocked in different warehouses
then they cannot be boxed together.
Refused
or non-deliverable shipment returned back to Computertablesrus.com.
What happens now?
If the shipment is "returned to shipper", Computertablesrus.com
will receive the packages back and then credit the customer
in full, including all items paid for that returns with
those refused boxes. If not all items are refused
then only the items received back will be refunded.
To learn more
about how Computertablesrus.com charges for shipping click here.
Address
for mailing:
Computertablesrus.com
13923 Doty Avenue
Hawthorne, CA 90250
Ref:
so# (write order number
here)
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