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What
happens if something is out of stock?
Computertablesrus.com manufactures all products that we
sell and never offers any items that we do not have
in stock. .
Does
Computertablesrus.com accept phone, fax, email or regular
mail orders?
All ordering, price quotes, stock status, and shipping
quotes can be done directly online. We also would be
happy to help you out over the phone (1-800-416-3961)
and you can certainly mail or fax us your order.
I did
not get an order confirmation. Did my order go through?
If you did not receive a confirmation on the order
however successfully clicked the last submit button,
most likely our server received your order but communication
back to your PC was interrupted. Call our customer
service at 1-800-416-3961 to make sure your order was
received to be safe.
I am
afraid I may have accidentally duplicated my order?
Call Computertablesrus.com customer service at 1-800-416-3961.
We will void the order for you as long as it has not
invoiced and/or shipped. You will be refunded when
those boxes are returned to Computertablesrus.com
How
can I get a status on my order?
We will email you the status of your order and your
tracking numbers.
Does
Computertablesrus.com offer discounts on volume orders?
Yes we do, our system will automatically give you quanity
discounts when you add products to the shopping cart.
You can also call us at 1-800-416-3961 and a sales
rep will give you a price quote and fax it to you within
minutes.
Can
I add to, delete from or change my order after I submit
it online?
No. Once an order is submitted it can only be amended or
edited by calling or emailing Verstables.com customer service
at 1-800-416-3961 or sales@computertablesrus.com
How long
does it take to process an order?
It takes one to two business days for us to process
an order before they ship. Once the
order has shipped, your estimated time of arrival will
be determined basically by your location.
Can
Computertablesrus.com customer service agents physically
get a product and describe it for me?
Yes.
I am
having trouble with my shopping cart. What is wrong?
We run into shopping cart problems usually, for one
of the following reasons:
1.Cookies not enabled
2.The master clock on the computer is not set correctly
3.The terminal you are using is behind a firewall.
4. You are using a browser less than Internet Explorer
5.1.
5. Some people have trouble when using any Netscape
browser.
If all else fails, try closing all programs, restart
your computer or even try from a different computer.
Does
Computertablesrus.com have a paper catalog?
No. The one and only catalog for Computertablesrus.com is
our website
www.Computertablesrus.com
There is no other catalog at this tme.
How
do I operate the shopping cart?
Search for the items you want to buy. Click “Add To
Cart” for each item you want. If you want to buy more
than one of an item, input the new quantity in the
Qty Product field and click “Update”. If you
need to shop for more items, then click on "continue
shopping". When you have added the last
item you need, select the method of shipment you
want to pay for and your ship-to state. Click on
the shipping calculator button to view the total
charges. If everything is to your satisfaction,
click on “Check Out” and login
following the instructions. New customers can
at this point click on "GO" located by "New
Customer" and create an account. This
simply holds your shopping cart items while you
make your account and then you proceed to check
out like normal.
After
I place an order with Versatables..com will I
be advised of the orders progress?
Computertablesrus.com will do everything possible to keep
you informed of your order via e-mail. Your tracking
number will be emailed to you once the item is shipped.
Is
the Computertablesrus.com website secure? What kind of
security is used?
When you are placing an order on the Internet, security
is a number one priority. All on-line transactions are
sent through our secure server, and encrypted with 128-bit
technology. Once the information is received through
the Internet, trusted authorized employees will process
your payment, and make sure that your information is
handled with the highest level of security.
Does
Computertablesrus.com sell or release my personal information?
What kind of privacy is offered?
Computertablesrus.com respects your privacy. We will not
under any circumstances sell or release your information
to anyone. All of the information obtained from our
web site, will be used for processing purposes only.
The only e-mail you will receive from Computertablesrus.com
will be in regard to your order, RMA status and other
information you may have requested, such at Product
Auto-Notify.
Can I
pay by Money Order or Check?
You can place an order and pay by check or money order
by choosing "pre-paid check" in the payment
drop-down box, instead of a credit card, as method of
payment. You will receive detailed instructions. Basically,
write the order number on your check, print your confirmation
and wrap the check or money order in it and send it
to us.
Address
for mailing:
Computertablesrus.com
13923 Doty Avenue
Hawthorne, CA 90250
Ref:
so# (write order number
here)
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